LIQUID COMMERCE

Bulk Order Process Journey

Client   Liquid Commerce
Services   UX/UI
Design Firm   In-house at ReserveBar
Role   Associate Art Director
Tools   Figma
Liquid Retailer is the retailer side of the Liquid Commerce digital solution. It is how retailers communicate with and process orders from ReserveBar.

The Problem

The liquid team pulled together an interface for order management, but had not accounted for orders that contain multiple different bottle skus. They brought me in to rework the interface to accommodate those multi bottle orders.

The Goals

• Indicator for orders that contain multiple skus.
• Panel to select sizing and quantity of boxes as well as which bottles within the order go in each box.
• Ability to print multiple packing slips and labels based on the quantity of needed boxes.

The Solution

To allow for the interface to accommodate orders with multiple/different bottles a few changes needed to be made to the user flow.
1. Adding in an icon to show when an order contains multiple skus. This is a visual indicator to the retailer that there are other bottles within the order that would need to be shipped together.
2. Combined the generate packing slips and labels into one window to eliminate steps and to ensure that the correct quantity is generated for printing.
3. Additional column in the generation pop up window to indicate whether the box(es) for the order were fully selected.
4. The ability to add multiple boxes and choose which bottles to place within each. Each box can be a unique sizing and weight or the user can save a preset and create multiple boxes with the same specs. Once all bottles are placed within a box the order shows as completed in the column mentioned above.
5. Quantity call out on the print page so the user knows how many of each packing slip will be printed. This number is generated based on the number of boxes they selected for an order.

interface with bulk order action activated showing the multi bottle icon and floating tool bar.
Popup generation window with box specs open for editing.

Updated User Flow

User flow for bulk order process.